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# Returns & Exchanges

Hi there!

To get started with your exchange or return, please send us the following:

**Step 1:** Send us a photo showing all the item(s) you'd like to exchange or return.

For harnesses: Please make sure the original [DFCO patches](https://drive.google.com/drive/folders/1gJDcj25xCy8otnWdbExMpNGvpnfYX3kP) are clearly visible in the photo, as we'll need them for verification.

Additional Information:

Custom Name Patches

• Custom name patches are made specifically for you and cannot be returned.

• If you're returning a bundle for a refund, the cost of the custom name patches will be deducted from your refund amount.

• Name patches are the same size for S to XL harnesses and a smaller size for XXS to XS. If you need a new set, you can purchase them separately [here](/content/products/custom-name-patch/index.html). 😊

Leash & D-ring

• Leashes and D-rings are the same size for S to XL and a thinner version for XXS and XS.

Order Number \*

Email \*

First Name \*

Last Name \*

Photo Attachments \*

Choose file or drag here

Supported format: JPG, JPEG, PNG, GIF, SVG.

Browse file

temp-for-146650-file2-1\_

Tell us about your request \*

Thanks for getting in touch!

We appreciate you contacting us! We’ll get back to you within 24 hours. If you have any other concerns, please contact us through our [contact form](/content/pages/contact-us/index.html).

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Thanks for getting in touch!

## How can we help?

[Track my order](/content/account/index.html) [Return or exchange an item](https://returns.dogfriendlyco.com/) [Dog Size Calculator](/content/pages/dog-harness-size-calculator/index.html) [How to attach D-ring](/content/products/front-d-ring-harness-attachment/index.html)

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